Refund & Cancellation Policy

Last updated: 2 October 2026

This policy applies to paid TrustSaid plans (Starter $7/month and Growth $15/month). Payments are processed by Dodo Payments, our Merchant of Record.

Cancellation

• You can cancel at any time from your account, or by emailing support@trustsaid.com.
• Cancelling stops future renewals. You keep access until the end of the period you already paid for.
• After the paid period ends, your workspace moves to the Free plan. Your data stays available and you can delete it at any time.

Refunds

• 7-day money-back guarantee: if you're not satisfied, request a full refund within 7 days of your first payment on any paid plan.
• Renewals: renewal payments are not refundable once charged, but we'll cancel immediately so you aren't charged again. If you were charged for a renewal after you cancelled, or by mistake, contact us within 7 days and we'll refund it.
• Duplicate or erroneous charges are refunded in full.
• Partial months are not prorated when you cancel or downgrade.

How to request a refund

Email support@trustsaid.com from your account email with the subject "Refund request" and, if you have it, the payment receipt. We respond within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

Taxes

Where taxes were collected, they are refunded together with the amount refunded.

Contact

TrustSaid, [Registered business address, add before submitting to Dodo Payments]. support@trustsaid.com.