See who your best-fit customers are
Your product-market fit score, plus what the customers who would be very disappointed have in common.
Ask new customers
how it's going.
Two weeks after someone pays, TrustSaid asks how it's going, listens to why, and collects testimonials with consent.
Most founders learn why customers leave after they have gone. Surveys arrive too early or never, calls do not scale, and a star rating says little. So the answer to "would you miss us?" stays a guess.
One email, timed to when it matters.
- On payment
A customer pays
TrustSaid reads the payment from Stripe. Access is read-only and takes two clicks to set up.
- 14 days later
They get one email
It comes from you, by name, with a single button. Choose 7 or 30 days instead if you prefer. One reminder, never more.
- In two minutes
They answer on their phone
One question per screen, no login. It includes the one that matters: how disappointed would you be to lose this?
- Their choice
Chat or testimonial, or both
Everyone is offered a three minute AI chat and a testimonial. Nobody is filtered out by their score.
What you learn, and what you can publish
The 40% test, tracked for you
The usual bar for product-market fit is 40% of customers saying they would be very disappointed to lose you. TrustSaid keeps that number current and tells you when you have too few answers to trust it.
Follow-up questions, asked for you
An AI interviewer digs into the why for about three minutes, then writes a summary and pulls quotes the customer actually said.
A wall of love for your own site
One line of code. It only shows approved testimonials, and notes when a reviewer received a reward.
Ready-made cards for social
Every approved testimonial becomes a branded image at 1080 by 1080 and 1200 by 630, and its author gets a one-click way to share it.
Honest by design, enforced in the code
Everyone gets asked
The testimonial invitation goes to every respondent. There is no setting that hides unhappy customers.
Rewards cannot depend on feedback
A reward is the same for every respondent and is disclosed beside the testimonial. The database rejects anything else.
Consent is itemised
Website, social and ads are separate boxes, all unticked. Withdrawing takes one click and works for years.
The AI says it is an AI
It never asks for passwords or card numbers, treats customer messages as data, and stops when the customer does.
Free to start. $7 or $15 a month when you grow.
Prices are in US dollars, billed monthly. Cancel any time.
See pricingFree$025 check-ins a month
Starter$7300 check-ins a month
Growth$152,000 check-ins a month
Questions founders ask
Whose name is on the check-in email?
Yours. It goes out under your product name and your first name, and replies land in your inbox.
Do I need Stripe?
Today, yes. TrustSaid reads payments from Stripe with read-only access. Other billing providers are planned.
Is the interviewer a real person?
No. It is an AI and says so in its first message. It asks a few questions, never asks for passwords or card numbers, and stops whenever the customer does.
What if someone wants their testimonial removed?
Every testimonial has a one-click removal link in the author's confirmation email. It leaves your widget within minutes and you get a note.
Can I cancel any time?
Yes. You keep access until the end of the period you paid for, and a first payment can be refunded within 7 days.
Find out why they stay.
Connect Stripe, set your delay, and your next customer gets the first check-in.
Start free